What do I need to prepare to verify my account? – Support Center

MoneyMatch caters to our users with localized verification processes! So depending on where you’re sending money from, the verification documents required are different.

Select the country you are located in and the type of user to learn more!

Malaysia

Personal Users

Personal Users in Malaysia can get verified on the MoneyMatch App through our e-KYC verification process! We accept the following original documents for the e-KYC verification.

1. For Malaysians
- Malaysian Identity Card (Mykad)
2. For Non-Malaysians
- Passport (photo page only); and
- Valid Malaysian Visa/Work Permit or Permanent Residents Card (MyPR)
Tips on submitting your e-KYC verification
- When taking pictures of your document, kindly ensure:
  1. Your details match those on your MoneyMatch account profile.
  2. The photo of your document is of high quality and coloured.
  3. All details of the documents are clearly visible and within the frame.
  4. The picture taken of the documents are original documents (digital/ photocopies of the documents are not permissible)
  After you have prepared the required documents, you can proceed to verify your account! For a detailed guide, See How Can I Verify My Account.
  
  If you have not signed up for an account yet, see How do I Sign Up?

Business Users

After you have registered for a Business account and completed your profile, a MoneyMatch representative will contact you to schedule a visit to your office for the offline verification process.

We will require the following documents to proceed with the account verification.

1. A Letter of Authorisation
- We will require the original copy
- A template of the Letter of Authorisation will be provided
2. The Government-issued ID of each shareholder (individual)
- This is required for individual shareholders with an equity interest of more than 25%
  - For Malaysian Shareholder:
    - A copy of the Malaysian Identity Card (MyKad)
  - For Foreign Shareholder:
    - A copy of the Passport
3. The Government-issued ID of the Authorized Person
- You will be requested to state the Authorized Person in the Letter of Authorisation
- Malaysian Identity Card (MyKad) or Passport

Our MoneyMatch representative will set out arrangements to collect these hardcopy documents to complete the verification process.

Brunei

Personal Users

For Personal users in Brunei, after you have signed up on the MoneyMatch App or on the MoneyMatch Brunei Website, you will have to visit our office for an offline face-to-face verification with our MoneyMatch representative.

We will require the following documents to proceed with the account verification.

1. For Bruneians
- Original Brunei Identification Card; and
- KYC form (provided after sign up)
2. For non-Bruneians
- Passport
- A proof of the bank account ownership
  - (e.g. a copy of the latest Bank Statement, a copy of Bank Account Passbook)
- KYC form (provided after sign up)

MoneyMatch Brunei Office: Lot No 33, Jalan Sultan, Bandar Seri Begawan, BS8811

Kindly note we are open from 9am-5pm on weekdays (excluding public holidays). Please bring along your original documents for the meeting.

Business Users

1. Private limited companies
- 1. Certificate of Incorporation
- 2. Shareholders Information
- 3. Memorandum of Articles
- 4. The Government-issued ID of each shareholder (individual)
  - This is required for individual shareholders with an equity interest of more than 25%
2. For Partnerships and sole proprietors
- 1. Certificate of Incorporation
- 2. License 16 and 17
- 3. The Government-issued ID of each shareholder (individual)
  - This is required for individual shareholders with an equity interest of more than 25%

Articles in this section

Malaysia

Brunei