You can view the status of your transfer on your user dashboard.
1. Processing: Order is Being Processed
- Your order will be screened by the Compliance team.
- If additional documents/ clarifications are needed, the status will change to Action Required
- After it has cleared compliance, it will be processed by Operations.
- Our Customer Support team will reach out to you if additional documents/ clarifications are required.
- Your order has been processed by Operations and it is well on its way to your recipient!
- Once In-Transit, it should reach your recipient in 1-2 business days. Kindly note that this timeline will be impacted by the operating hours of the receiving bank.
- You can download the Remittance Receipt once it is In-Transit
3. Cleared: Order is Cleared
- After 3 business days, the order status will be automatically changed to Cleared. Your recipient should have received the funds. If the funds have not reached your recipient, kindly reach out to firstname.lastname@example.org with proof that the funds have not reached the recipient to speed up the investigation.
1. Action Required
- Our team will reach out to you via email@example.com where additional documents/ clarifications are required.
- So kindly keep an eye out when it comes to your registered MoneyMatch email!
- To avoid such correspondences ending up in SPAM, do add firstname.lastname@example.org as your contacts.
- The email title should be "MoneyMatch Compliance - Additional Information Required...."
1. Refund in Progress: Order is being refunded.
2. Refunded: Order is refunded