As a regulated Financial Technology company, we are required to verify the identity of the person/ entity that is transferring the money.
The verification process is also known as "Know Your Customer" (KYC) and can be completed online or offline.
Online Verification Process: e-KYC Verification
e-KYC is a "Know-Your-Customer" verification process that is conducted digitally via the MoneyMatch App on your mobile device. This process can be completed anytime and anywhere with an internet connection. Once completed, it may take up to 1 business day for the application to be approved.
This is only available for Personal users in Malaysia at the moment.
To initiate an e-KYC application, you would need to download the MoneyMatch App and login to your account.
Offline Verification Process
KYC is a “Know-Your-Customer" verification process that requires a face-to-face verification.
For personal users, you will need to visit our office once you receive a text message or an email.
For business users, a MoneyMatch representative will contact you to schedule a visit to your office/ business premises.
This is in order to to complete your KYC or Customer Due Diligence purposes. Once completed, it may take up to 1 business day for the application to be approved.
Notice to Customer
Customer Due Diligence (CDD) is a requirement under the Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA) and Money Services Business Act 2011 (MSBA). CDD shall be conducted on customer conducting any transaction.
Protection of Personal Information