First, you have to download the MoneyMatch Mobile Application.
Create/login to your account. Once done, kindly initiate an e-KYC application.
1. Tap on "Verify Account" > "Online Verification" > "Next"
2. Do ensure you have your original Identification documents with you
- For Malaysians, you will have to prepare your National Identity Card (Mykad)
- For Non-Malaysians, you will have to prepare your passport, your valid Malaysian Visa/Work Permit OR Permanent Residents Card (MyPR)
For more information on what documents are needed to verify your account, see What do I need to prepare to verify my account?
Please note that photos have to be of the original document. Scanned/ digital/ laminated copies, partial documents/ documents which have been edited or tampered with will not be accepted.
3. Do ensure that you grant required permission/access to the MoneyMatch mobile application
To ensure a smooth e-KYC experience, kindly grant permission/access to the microphone, camera and notification access on the application. This allows the application to capture the necessary media required for account verification.
4. Get Verified! You will be brought through a quick 5-minute process.
You will be prompted to snap a photo of front and back of your documents, and complete a simple video verification!
- For Malaysians, you will be prompted to take the front and back picture of your original National Identity Card (Mykad). Kindly ensure that the text/ details are readable/not obstructed by glares, and you are taking pictures of your original National Identity Card (Mykad).
- For Non-Malaysians, you will be prompted to take pictures of your original passport/ valid Malaysian Visa/Work Permit.
- Kindly ensure that the text/ details are readable/not obstructed by glares, and you are taking pictures of your original/ valid documents.
- Next, you will be brought through a quick 5-minute video verification process. Do follow the instructions as indicated in the video (for example, to say numbers as indicated out loud and turn your head as instructed)
- Select "Submit Video" and you are done! Your verification process will be reviewed within one business day.
5. And You Are Done!
And you are done! It will take up to ONE (1) business day for your application to be reviewed - if additional action is required, you will receive an email from firstname.lastname@example.org.
Once approved, you are ready to transfer funds abroad!