Hidden fees should definitely not be something you should be experiencing when using MoneyMatch as we strive to achieve straightforward fee structures.
i) For Native Currency Transfers
We would bear the SWIFT charges involved in the transactions for native currency payout only (e.g. SGD to Singapore, AUD to Australia).
If the recipient received less, kindly contact us at email@example.com for further assistance and indicate your order ID. To help with the investigation process, kindly provide proof where the recipient has received less than intended.
ii) For Non-Native Currency Transfers
However, for non-native currency payout (e.g. USD to Singapore, USD to China), a handling fee may be imposed by the receiving/intermediary bank to be borne by the recipient.
To learn about MoneyMatch's fees, See What are the transfer fees for personal accounts