Hidden fees should definitely not be something you should be experiencing when using MoneyMatch as we strive to achieve straightforward fee structures.
i) For Native Currency Transfers
We would bear the SWIFT charges involved in the transactions for native currency payout only (e.g. SGD to Singapore, AUD to Australia).
If the recipient received less, kindly contact us and Submit a Request for further assistance and indicate your order ID. To help with the investigation process, kindly provide proof where the recipient has received less than intended.
ii) For Non-Native Currency Transfers
However, for non-native currency payout (e.g. USD to Singapore, USD to China), your recipient may not receive the full amount.
These transfers may incur an additional fee (imposed and determined by the receiving bank) on top of our regular non-native transaction fee to be borne by the recipient. These charges will be directly deducted from the amount transferred.
To learn about MoneyMatch's fees, See What are the transfer fees for personal accounts