Order Tracking for Business and Personal Users

• During this stage, we verify the deposit of your funds to our account. If the funds are not deposited within 2 business days of order creation, the order auto-cancels.
  
  
• This will only appear if Manual Payment is used.
  
  To help speed up the process, kindly upload your Payment Receipt directly in PULSE.
  
  Once uploaded, the system will detect it and process your payment faster.
  
  Simply log in to PULSE, go to Transactions, find your order under Pending Deposit, click I have made my payment, and upload your receipt.
  
  ⬇ Here’s a quick guide for your reference:
  1. Log into PULSE
  2. Click Activities
  3. Select Transfer History
  4. Locate your order, under Pending Deposit
  5. Click "I have made my payment" & upload your payment receipt
  
  For step-by-step guidance, kindly refer to this link:
  Payment-Guide-for-Business-Users-in-Malaysia
  

• Once FPX payment is authorized, the order status will change to Processing
• See How to make payment for my company's order via Pay with FPX (B2B)?

• Your order will be screened by the Compliance team. 
• If additional documents/clarification are needed, the status will change to Action Required.
• After it has cleared compliance, it will be processed by Operations.
• Our Customer Support team will reach out to you if additional documents/clarifications are required.

• Your order has been processed by Operations and it is well on its way to your recipient!
• Once In-Transit, it should reach your recipient in 1-2 business days. Kindly note that this timeline will be impacted by the operating hours of the receiving bank.
• You can download the Remittance Receipt once it is In-Transit

• After 3 business days, the order status will be automatically changed to Cleared.
• Your recipient should have received the funds.
• If the funds have not reached your recipient, kindly reach out and Submit a Request or call +603-3099 3889.
• Alternatively, you may download the Remittance Receipt directly from Pulse, once you receive a cleared notification email for your order(s).
  
  ⬇ Here’s a quick guide for your reference:
  1. Click on "Activities"
  2. Select "Completed" and enter the dates.
  3. Click on the icon to download the receipt.

• We may request additional clarifications and information via the App/ MoneyMatch platform.
• You will also be notified via email when additional clarification is required.
  
  STEP 1. Go to your registered email address
  STEP 2. You should receive a notification email titled: "Additional Clarification Required For Your Remittance Order #000XXXXXXXXX
  Further details on what is required will be indicated in the email.
  
• See How to Provide Additional Clarifications Required 
  
  Here’s a quick guide for your reference:
  1. Log into the platform
  2. Select Dashboard
  3. Click Action

Customer Support

• Our Customer Support team will reach out to you via customer.support@moneymatch.co for retail customer or the WhatsApp Support group chat for business customer if further clarifications are required by our Operations team.