Update a Sender/Recipient Bank Account which
i) Has not been associated with transactions
You can proceed to edit/delete information of bank accounts which are yet to be associated with transactions. To do so, here is a simple guide for you.
STEP 1. Select "Bank Accounts" in the left part of your dashboard
STEP 2. Do you wish to edit the Sender Bank Accounts or the Beneficiary Bank Accounts?
- Select the "Bank Account" or "Beneficiary Bank Accounts" tab
STEP 3. You can edit or delete your accounts according to the icons.
Where accounts are locked from editing, this means the account is tied to a live/past transaction.
If you wish to make amendments to accounts tied to live transactions, you are advised to reach out as soon as possible. Depending on the stage of this transaction, we will do our best to assist with regards to the amendments.
ii) Has been associated with live/successful past transfers
We do not allow Bank account details, associated with live/successful past transfers, to be modified.
However, if you will be making more transfers to this recipient, you can proceed to delete the wrongly added account, and then add a New Recipient with the correct details.
STEP 1. Delete the Wrong Sender/ Recipient Account.
STEP 2: Kindly create a new Sender/Recipient Bank account with the appropriate details.
For a detailed guide on how to: