Our Customer Support team will reach out to you should further clarifications are required. Kindly upload the required documents on the platform.
These documents required may include:
- A new invoice. If your invoices have been rejected, you are required to re-upload the invoice.
- Other documents. Additional documents may be required to support your order, (e.g. Any form of a government-issued ID belonging to your recipient, supporting documents to your invoice, etc.)
To do so, log in to your MoneyMatch Business Account.
STEP 1. Select "Transactions" in the left part of your dashboard
STEP 2. Select the "Upload" icon next to the relevant order.
The order status will be shown as Action Required: Please upload additional documents.
STEP 3. Attach and upload the documents required.
If you have multiple files, kindly attach all the files before selecting "Upload".
After you have uploaded the documents, it will be reviewed again by our team.
Alternatively, you will also be notified via email when the invoice is rejected. Thus you may also follow the link in the email to re-upload the invoice.
Kindly make sure that you log in to your MoneyMatch Business Account beforehand.
STEP 1. Go to your registered email address
STEP 2. You should receive a notification email titled: "Invoice uploaded for order ___ is rejected"
STEP 3. Select the "Upload New Invoice" button to re-upload