If the invoice was rejected, kindly amended invoice required, and re-upload. To do so, log in to your MoneyMatch Business Account.
STEP 1. Select "Transactions" in the left part of your dashboard
STEP 2. Select the "Upload" icon next to the relevant order.
The order status will be shown as Action Required: Uploaded invoice(s) were rejected. Please Re-Upload.
STEP 3. Attach and upload the amended invoice.
If you have multiple invoices, kindly attach all the files before selecting "Upload".
After you have uploaded the amended invoice, it will be reviewed again by our team.
Alternatively, you will also be notified via email when the invoice is rejected. Thus you may also follow the link in the email to re-upload the invoice.
Kindly make sure that you log in to your MoneyMatch Business Account beforehand.
STEP 1. Go to your registered email address
STEP 2. You should receive a notification email titled: "Invoice uploaded for order ___ is rejected"
STEP 3. Select the "Upload New Invoice" button to re-upload