Here is a guide to update a Sender/Recipient Bank Account which:
i) Are not associated with live/past transactions
You can proceed to edit/delete information of accounts which are yet to be associated with transactions. To do so, here is a simple guide for you.
STEP 1. Select "Bank Accounts" located on the top part of your dashboard
STEP 2. Do you wish to edit the Sender Bank Accounts or the Recipient Bank Accounts?
- Go to the "Bank Account" or "Recipient Bank Accounts" tab
STEP 3: You can edit or delete your accounts according to the icons.
Where accounts are locked from editing/ deleting, this means the account is tied to a live/past transaction.
If you wish to make amendments to accounts tied to live transactions, you are advised to reach out as soon as possible. Depending on the stage of this transaction, we will do our best to assist with regards to the amendments.
We do not allow Bank account details, associated with live/successful past transfers, to be modified.
However, if you will be making more transfers to this recipient, you can proceed to delete the wrongly added account, and then add a New Recipient with the correct details.
STEP 1. Delete Wrong Sender/ Recipient Account.
For the account, you wish to delete, click on the "Delete" icon.
Then, you will be prompted to confirm.
STEP 2: Kindly create a new Sender/Recipient Bank account with the appropriate details.
For a detailed guide on how to: