If your e-KYC Verification was rejected, kindly reattempt your verification once again!
Tips on submitting your e-KYC verification
When taking pictures of your document, kindly ensure:
- Your details match those on your MoneyMatch account profile.
- The photo of your document is of high quality and coloured.
- All details of the documents are clearly visible and within the frame.
- The picture taken of the documents are original documents (digital/photocopies of the documents are not permissible)
If your e-KYC Verification is still rejected, kindly check your email for clarification, there might be some issues with the submitted document, or additional information is required.
See How can I verify my account? for a more detailed guide. Follow the instructions and try again!
Need further clarifications? Submit a Request to get in touch with our team!
