Orders submitted to MoneyMatch that have been processed shall not be revoked by you and any requests for a refund shall be decided at the sole discretion of MoneyMatch.
MoneyMatch cannot reverse or recall successful payments. Once the funds have been credited to your recipient account, the order cannot be recalled or refunded.
If there are any errors with the recipient bank details that might cause the transaction to fail, see
To learn about cancelling an order before it is processed, see Can I cancel my company's order if I have deposited into the account?
Once the refund request is allowed, see How long do refunds take?
Kindly note that multiple requests to recall and cancel processed orders may result in the permanent rejection of your account at the discretion of MoneyMatch management team.