Documents are usually uploaded on the platform, but on occasions, you may be emailed by firstname.lastname@example.org for further clarifications/ documents. In this case, the order status will be shown as Action Required: Details have been emailed to you.
The email will look something like this:
"MoneyMatch - Compliance - Additional Information Required..."
Don't panic! Just take the following steps to trace the email:
- STEP 1. Check your verified email, do make sure to check your SPAM / Junk / Trash folders as well.
- If yes, do reply to the email mentioned above with the requested information for us to proceed.
- If no, go to STEP 2.
- STEP 2. If you are unable to locate the email
- Kindly Submit a Request or call +603-3099 3889 to request for further assistance.
Do take note that the order will be refunded after 48 hours (from the time of deposit) if the relevant supporting documents/ clarifications are not submitted.