We do apologize for the poor experience that you may have encountered!
We really do value customer feedback as it helps us improve! To lodge a complaint or feedback, please submit an email to firstname.lastname@example.org, and our team will look into resolving your issue.
When submitting your email, it would help us better if you can elaborate on:
- the order number, if it is about a specific transfer
- what your complaint or feedback is about
- what would you like us to do
Our team will get back to you via email within 1 business day to investigate and address your concerns!
Kindly note, while we endeavour to solve your issue as soon as possible, the final response time may vary depending on the issue you are facing.