How to Upload Additional Documents

There may be some instances where our Compliance Team may reach out to you requesting additional documents for verification through the MoneyMatch App/Platform and the following email: mm.compliance@moneymatch.co This is an additional step undertaken to ensure the safety of your funds in reaching your recipient safely. Kindly submit your response, if any, directly via the link provided in the email.

Additional details on the new documents required are specified in the email. 

To identify what documents are requested:

STEP 1. Go to your registered email address

STEP 2. You should receive a notification email titled: "Additional Document Required For Your Remittance Order #000XXXXXXXXX"

Kindly note that if the supporting documents are not provided within 48 hours from the time of deposit, the order will automatically be cancelled. The funds will be refunded to the same account it was transferred from.

While the new documents requested are decided on a case-by-case basis, it may generally be one of the following:

• A new source of funds document. (Only applicable to Personal Users.)
  If your documents have been rejected, you are required to provide other relevant documents (bank statement/ payslip) addressing the concern in the email. 
• A new invoice.
  If your invoices have been rejected, you are required to provide additional relevant documents to resolve the issue/addressing the concern in the email.
• Other documents. 
  Additional documents may be required to support your order, (e.g. Any form of a government-issued ID belonging to your recipient, supporting documents to your invoice, etc.

Here is a step-by-step guide on how to upload additional documents!

Personal Users

You can upload additional documents via the web browser or MoneyMatch App.