Generally, orders will be deposited into your recipient account within 1-2 business days after it has hit "In-Transit". This delivery time will be impacted by bank holidays in the receiving country.
After 3 business days, the order status will be automatically changed to "Cleared". Your recipient should have received the funds.
In the case that your recipient has not received the funds after 3 business days, kindly reach out to us to check on the status of your order.
Here is a step by step guide on how to raise an investigation.
- 1. Submit an investigation request
Please Submit a Request and provide the details of your order. Where possible, do provide some form of documented proof that your recipient has yet received the funds. This is not mandatory, simply a recommended measure to assist in speeding up the investigation process.
- 2. Pending
Once you have submitted the request, MoneyMatch will investigate with our payout partners and notify you accordingly.