For Personal users, once your Passport on record has expired, you will be prompted to provide your renewed passport before you can proceed to transact on our platform. Kindly note that the submission of this valid ID is part of mandatory requirements.
We will send you an email to notify you and prompt you to renew your eKYC verification with your updated passport. You should be prompted to re-submit your eKYC verification once you log in via the MoneyMatch App.
Here is a step-by-step guide on how to update your renewed passport.
- 1. Select "Your KYC has been rejected" and "Try Again"
- 2. Initiate the eKYC verification
Kindly initiate the eKYC verification with your updated documents. For a step-by-step guide, see How can I verify my account?
- 3. Pending Approval
And you are done! It will take up to ONE (1) business day for your new application to be reviewed. If additional action is required, you will receive an email from firstname.lastname@example.org.
Do ensure that you add either email@example.com as your contacts to avoid important email correspondences ending up in SPAM.
Once you are eKYC verified again, you will be able to continue transacting on our platform.