Received message: "Uh oh! Please fill up beneficiary missing information to proceed with transfer". However unable to save the missing information.
Due to a system upgrade, some older beneficiaries created from 2017-2019 are no longer valid due to invalid information.
Solution: To fix this problem fast, just update the beneficiary details as if you're entering them for the first time by creating a new beneficiary.
If you require more details on the information previously saved for the older disabled beneficiaries, kindly email us at firstname.lastname@example.org or Submit a Request and our customer support team will assist further!
We apologize for this inconvenience. We are working on creating a more user-friendly interface. Soon, you'll be able to update specific fields for your beneficiaries without the need to recreate them.
Since we can only process transactions to beneficiaries with correct up-to-date information, we urge you to create a new beneficiary with the latest information for urgent transactions.