If you see a pop-up informing you that there is incomplete or missing information for an existing recipient, it means that some required details are missing or outdated in our system. This could be due to new field requirements introduced during our processing upgrades.
To proceed with your transfer, you will need to update these missing fields for the recipient. This ensures that we have the correct and complete information to process your transaction securely and accurately.
Having issues with updating the missing information?
Due to system and data migration issues, we might not be able to save the details for older recipients created in 2017-2019. This means some information might have been lost or become outdated during the upgrade process. Therefore, it's essential to create a new recipient with the latest information to ensure smooth and accurate transactions.
Suggested Solution:
To resolve this issue quickly, please update the recipient details by creating a new recipient, as if you are entering them for the first time.
If you need more information on the previously saved details for the older, disabled recipients, please Submit a Request and our customer support team will assist you further.
We apologize for any inconvenience this may cause. We are working on creating a more user-friendly interface. Soon, you'll be able to update specific fields for your recipients without needing to recreate them.
