Submit a request

Tips to submit: Feedback and responses are in your email. Please be precise in selecting the issue type as this will greatly expedite the support process.

Kindly select the most applicable reason

Kindly select the order status shown on your order

Kindly provide your MoneyMatch order ID number (e.g. #000XXXXXXXXXXXX)

Please enter the details of your request. Our client engagement team will respond as soon as possible.

Orders submitted to MoneyMatch that have been processed shall not be revoked by the Customer and any requests for an amendment or refund shall be decided at the sole discretion of MoneyMatch. In the event that my refund or amendment request is allowed, I acknowledge that MoneyMatch shall not be liable for any loss, cost or expense suffered if the Bank does not or is unable to cancel or amend the funds transfer request. I, the Customer, hereby agree to indemnify MoneyMatch against any loss, liability, claim, or expense (including legal fees) it may incur in connection with assisting the refund or amendment request.

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