With regards to the submission of documents to support your order, these requirements are set by internal policies guided by Anti-Money Laundering/ Counter-Terrorism Financing regulations. Our transaction screening processes are put in place to ensure we uphold these standards for the safety of genuine customers such as yourselves.
Kindly note that the identity verification process (our e-KYC) during sign-up does not serve as a replacement for verification during transactions. The former is a simple Know-Your-Customer process (similarly practiced by financial institutions) to ensure that there is no abuse of identity on our financial platform - this protects end-users such as yourself!
We do understand that the above requirements may be slightly tedious - but unfortunately, they are simply non-negotiable terms as we do take security/ privacy/ compliance standards very seriously as we do strongly believe that these practices will ensure the safety of all whom are involved.
To understand what documents are needed when you create a transfer, see Types of supporting documents required
Notice to Customer
Customer Due Diligence (CDD) is a requirement under the Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA) and Money Services Business Act 2011 (MSBA). CDD shall be conducted on customer conducting any transaction.
Protection of Personal Information