To terminate the account of a deceased MoneyMatch Prepaid Mastercard holder, the deceased's legal representative, or authorised successor should contact MoneyMatch Support or Provider Support and provide the required supporting documents for verification. Once the request has been verified and approved, the account termination process will be carried out in accordance with the applicable Terms and Conditions.
Termination Process
Provide Documentation:
1.) The executor or administrator must provide proof of relationship with the deceased account owner
2.) The executor or administrator must provide a certified true copy of the death certificate
3.) Executor or administrator’s bank account number
4.) Executor or administrator’s bank name; and
5.) Certified true copy of the administrator or executor’s NRIC
Provide Notice:
The executor or administrator must submit a request to terminate the account by notifying MoneyMatch or the Provider
Settlement of Funds:
Upon termination, any outstanding monies owed to the Provider and any deficiency in the Stored Value will be paid immediately.
Refund of Balance:
Any remaining balance in the account, less applicable fees and charges, will be refunded within fourteen (14) calendar days of the notice.
Payment Method:
The refund will be made via cheque or credited to the executor's or administrator's nominated local bank account.
