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Malaysia (Malay)

MYTM flag

Malaysia (Tamil)

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Malaysia (Mandarin)

AU flag

Australia (English)

BN flag

Brunei (English)

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  1. MoneyMatch Support
  2. Card & eWallet
  3. Account Security Features
  4. Cooling-Off Period

Cooling-Off Period

Understand when the Cooling-Off Period is triggered, which features may be temporarily restricted, and what steps you can take to restore access to your account.

  • What is a Cooling-Off Period?
  • When will the Cooling-Off Period be triggered?
  • Can I still use MoneyMatch Prepaid Mastercard Card during the Cooling-Off Period?
  • Why can't I log in after changing my device?
  • What features are unavailable after I change my mobile number?
  • Can I cancel or shorten the Cooling-Off Period?
  • Will I receive a notification when the Cooling-Off Period starts?
  • What should I do if I did not perform the action that triggered the Cooling-Off Period?
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