Notification and Request Process
If the card is permanently lost, stolen, or damaged, you must formally notify MoneyMatch or the Provider.
1.) Notification Methods:
You may report the loss, theft, or damage of your card to MoneyMatch
or the Provider by telephone or in writing.
2.) Damaged Cards:
If the card is physically damaged, you may be required to return the damaged
card to MoneyMatch and follow the prescribed replacement process.
3.) Discretionary Approval:
All replacement card requests are subject to verification and approval
by MoneyMatch.
4.) Fee:
A fee of RM15.00 may be charged for a replacement card.
