Troubleshooting Guide: "Rate Refreshed" Error
Errors can be frustrating, but they often come with straightforward solutions. If you've encountered the error message "Rate Refreshed" while trying to create an order on MoneyMatch, don't worry. This guide will help you understand why it might have occurred and how to resolve it.
Why does this error is showing?
The error occurs when the rate have reached a predefined limit (15 minutes). When you encounter this error, it indicates that the rate has been updated to a new value, and we are unable to apply the initial rate.
Why Did You Receive This Error?
Scenario 1: Multiple Tabs Open
If you're accessing your MoneyMatch Dashboard on multiple tabs and attempting to create multiple orders simultaneously, this could lead to the error. To avoid this, it's essential to create orders one at a time, using just one tab.
Scenario 2: Rate Updates in Progress
Another situation where this error may arise is when currency exchange rates are updated while you're in the process of creating a transaction. It's important to note that the rates on our platform are updated every 15 minutes to ensure you have access to the latest and most accurate rates.
If you were making the transaction with creating a new beneficiary, no worries! The beneficiary information should have been save, you may select it from the list of beneficiary.
Resolving the Issue Step by Step
Follow these simple steps to resolve the issue and successfully create your order:
Step 1: Close Multiple Tabs
Check if you have multiple tabs open with your MoneyMatch account. If you do, log out of your MoneyMatch account and close all but one tab. This ensures that you're working within a single tab, which is the recommended way to create orders.
Step 2: Relaunch Your Browser
Close your browser and then reopen it. Log into your MoneyMatch account using a single tab. This ensures a fresh start, minimizing any potential conflicts that may have caused the error.
Step 3: Create Your Order
Now, with a single tab and a fresh session, proceed to create your order on the MoneyMatch platform. This approach helps avoid any interruptions and ensures a smooth order creation process.
In most cases, by following these simple steps, you can overcome the "Rate Refresh" error and successfully complete your order. If you continue to experience issues, don't hesitate to reach out to MoneyMatch's customer support for further assistance.
