This guide provides step-by-step instructions for verified Personal Users and Business Users on how to update your profile details.
Personal Users
For Personal Users
If you need to update your details, please follow the steps below:
-
Submit a Request via Email
Send an email to customer.support@moneymatch.co.
Include supporting documentation (if applicable) and the reason for the update (if applicable).
-
Review by MoneyMatch
Our team will look over your request and let you know the outcome.
-
Confirmation
Once your details have been updated, you will receive an email notification.
You can then log back into your account and continue using it as usual.
Updating Your Renewed Passport or Visa
If your current passport/visa is still valid:
Please email us to request an update with your renewed documents.
If your passport/visa has expired on the platform:
You will be prompted to upload your renewed documents directly when logging in.
For further guidance, please refer to:
• How to Update My Renewed Passport
• How to Update My Renewed Visa
Business Users
-
For Business Users
Once your business account is verified, you will not be able to edit company details directly from your end. If there are changes to your business particulars (e.g. company name, registered address, authorised personnel, email address, or phone number), please follow the steps below:
-
Submit a Request
Email your respective account manager with the update request.
-
Prepare and Provide Documents
Your account manager will inform you of the required documents.
Submit the documents accordingly.
-
Review Process
Documents will be reviewed within 1 business day.
Your account manager may reach out for additional clarification if needed.
-
Confirmation
Once the update is completed, you will be notified by your account manager.
✅ That’s it! Your profile information will be updated accordingly after completing the above steps.
-
