Once you have created an order and made the payment, you will not be able to cancel the order from your end. However, you may reach out to us to manually cancel your order at no cost, at any stage up until the order status of "Processing".
Our processing may be fast, so kindly reach out as soon as possible. If we have not sent out the funds yet, we may still refund it back to you.
Here is a step by step guide on how to cancel an ongoing/ paid transaction.
- 1. Submit a refund request
Please Submit a Request and provide the details of your order (with your Order ID, your name, and the reason for refund).
- 2. Pending review
Once you have submitted the request, MoneyMatch will take into consideration for your refund request and notify you accordingly.
- 3. Track your refund
Once the refund request is allowed, kindly wait for the funds to be returned to you.
See How long do refunds take? When the refund has been executed, the order status will be shown as "Refunded".
Kindly note that multiple cancellations of deposited orders may result in the permanent rejection of your account at the discretion of the MoneyMatch management team.