Orders that reflect the “In-Transit” status will typically be deposited into your recipient’s account within 1 - 2 business days.
The order status will automatically be changed to “Cleared” once we sent out the transaction from MoneyMatch. This means that your funds will be on the way to the recipient, and your recipient will receive and automated email on the incoming funds from us.
Kindly get in touch with our support team if the funds have not reached the recipient even after three business days.
Below is a step-by-step guide on how to open an inquiry:
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1. Submit an investigation request
Kindly Submit a Request form with all information and details about your order. Please provide written documentation, or proof of bank statement where possible, attesting that the recipient has yet to receive their funds. While it is not mandatory, It is a highly suggested action to do so to help expedite the investigative process.
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2. Pending
Upon submission of the form, MoneyMatch will initiate an investigation with our payout partners and reach out to you promptly.
